User Terms

1. Introduction Welcome to WhatsFlow ("Service", "We", "Us", "Our"), a bulk WhatsApp messaging solution provided by BrandMist Solutions, accessible at whatsflow.brandmistsolutions.com ("Website"). These User Terms and Conditions ("Terms") govern your use of our Service. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. It is your responsibility to read these Terms carefully before using the Service. 2. Definitions Service: Refers to the bulk WhatsApp messaging platform and related services provided by WhatsFlow. User/You: Refers to the individual or entity that registers for or uses our Service. Content: Refers to any information, text, graphics, photos, or other materials uploaded, downloaded, or appearing on the Service, including messages sent via the Service. WhatsApp Policies: Refers to the terms of service, policies, and guidelines set forth by WhatsApp Inc. (Meta Platforms, Inc.), which users of our Service must also adhere to. 3. User Accounts To use certain features of our Service, you may be required to create an account. You agree to: Provide accurate, current, and complete information during the registration process. Maintain and promptly update your account information to keep it accurate, current, and complete. Maintain the security of your password and accept all risks of unauthorized access to your account. Notify us immediately if you discover or otherwise suspect any security breaches related to the Service or your account. We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, false, or misleading, or if you violate these Terms. 4. Use of Service and Conduct You agree to use the Service in compliance with all applicable local, state, national, and international laws, rules, and regulations, including but not limited to: WhatsApp Policies: You must strictly adhere to all current and future WhatsApp Business Solution Terms, WhatsApp Commerce Policy, and any other policies mandated by WhatsApp. Failure to do so may result in immediate suspension or termination of your access to our Service and potential action by WhatsApp. Anti-Spam: You are strictly prohibited from using the Service to send unsolicited messages (spam). You must ensure that all recipients have provided explicit consent (opt-in) to receive messages from you. You must provide a clear and easy way for recipients to opt-out of future communications. Prohibited Content: You may not use the Service to send messages that are illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable. This includes content that promotes illegal activities, discrimination, or violence. Message Volume and Frequency: You must be mindful of message volume and frequency to avoid negatively impacting recipients or violating WhatsApp's guidelines on user experience. Intellectual Property: You may not send content that infringes upon the intellectual property rights of others. Misrepresentation: You may not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity. Harmful Code: You may not transmit any worms, viruses, or any code of a destructive nature. We reserve the right to monitor your use of the Service for compliance with these Terms and WhatsApp Policies. We may investigate any reported or suspected violation and take any action we deem appropriate, including but not limited to suspending or terminating your access to the Service. 5. Content Responsibility You are solely responsible for all Content that you create, transmit, or display while using the Service. We do not control the Content posted via the Service and, as such, do not guarantee the accuracy, integrity, or quality of such Content. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content solely for the purpose of providing and improving the Service. 6. Fees and Payments Certain aspects of the Service may be provided for a fee. You agree to pay all applicable fees as described on the Website in connection with such Services selected by you. All fees are non-refundable except as required by law or as otherwise stated by us in writing. We reserve the right to change our fee policies and the fees for our Services at any time. Changes to the fee policies will be posted on the Website and will become effective immediately. 7. Privacy Policy Our Privacy Policy, which describes how we collect, use, and disclose your personal information, is available at [Link to your Privacy Policy Page - e.g., whatsflow.brandmistsolutions.com/privacy-policy]. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy. 8. Intellectual Property The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of BrandMist Solutions and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of BrandMist Solutions. 9. Disclaimers and Limitation of Liability THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. IN NO EVENT SHALL BRANDMIST SOLUTIONS, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. 10. Indemnification You agree to defend, indemnify and hold harmless BrandMist Solutions and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service. 11. Termination We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms or violation of WhatsApp Policies. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. 12. Governing Law and Dispute Resolution These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction, e.g., India, State of Andhra Pradesh], without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in [Your City, e.g., Visakhapatnam], in accordance with the Arbitration Rules of [Arbitration Body, e.g., Indian Council of Arbitration] for the time being in force, which rules are deemed to be incorporated by reference in this clause. 13. Changes to Terms We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30 days'] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service. 14. Contact Information If you have any questions about these Terms, please contact us: By email:info@brandmistsolutions.com